FAQ
Need immediate assistance?
Click below to connect with our support team. If you are all set, click here to return to our store and continue exploring.
Ordering & Customization
1. What is your MOQ?
MOQ depends on the product, packaging format and level of customization. Please share your product category, target market and estimated order volume so we can confirm the applicable MOQ.
2. What can be customized?
Depending on the project, we can support existing products, OEM/ODM, private label, product and packaging customization, and formula development. The exact scope is confirmed after reviewing your requirements.
3. Can you supply bulk or unbranded candy?
Yes. We can discuss bulk or unbranded candy supply for repacking, local labeling or later private-label packaging. Product availability, packaging format, MOQ and lead time are confirmed for each project.
Sampling & Packaging
1. Can I request samples of existing products?
Yes. Existing product samples are free, while international courier costs are paid by the buyer. Samples are usually dispatched within 2–3 days.
2. How long does a custom sample take?
Custom samples usually take 10–15 days. A development fee of approximately RMB 4,000–5,000 generally applies and may be refunded or credited against the order as agreed for the project.
3. Can I see a physical packaging sample before production?
Yes. A physical sample bag can be produced for confirmation. The reference sample-making fee is approximately RMB 100; this is not the unit price of mass-production packaging.
Production & Shipping
1. What is the production lead time?
For in-stock products, the reference lead time is approximately 7–15 days. For custom orders, it is generally 25–40 days after product and packaging approval. Final timing is confirmed for each project.
2. Which trade terms can you support?
EXW, FOB, CIF and DDP can be coordinated according to the destination and order requirements.
3. Can you provide product and compliance documents?
Available documents depend on the product and destination market. Please include the required documents and target country in your inquiry so our team can confirm what is available.
